Unexpected Session Timeouts

We are currently investigating a known issue where some users are experiencing session timeouts earlier than the standard 120 minutes of inactivity.

What is happening?

While our system usually allows for two hours of idle time, a recent update has created a conflict when multiple Savvas tabs are open simultaneously.

Specifically, your active session will be disconnected if you:

1. Have Savvas content open in your LMS (Canvas, Schoology, etc.) or you launched Savvas Realize in one tab.

2. Next you open the Savvas Realize Discover tool with your LMS in a separate browser tab.

The Result: Opening the Discover tool "claims" the active session. When you click back to your original tab (the LMS or Realize), the system will treat you as logged out and prompt a timeout message.

How to avoid this right now

Our engineering team is working on a permanent fix. In the meantime, you can prevent these timeouts by following these steps:

• Stick to One Tab: Try to use only one active Savvas tab at a time.

• Close Before You Discover: If you need to use the Discover tool, save your work and close your current Savvas/LMS tab before launching it.

Note: We know your time is valuable. We appreciate your patience as we work to resolve this.

Need more help?

If you are experiencing timeouts that don’t fit the description above, please contact our Customer Support.